An IBEC study shows 44% of Irish companies are dissatisfied with telecoms infrastructure.
IBEC’s Telecommunications User Group (TUG) has released results of a study showing that 44% of Dublin companies feel there is inadequate telecoms infrastructure, an increase of 14% on the figure for 2001. The figure was 54% for companies outside of Dublin. Among the complaints participants in the study had were poor quality of connections, delays in installations, and inconsistent mobile communications, as well as rising costs, customer service and delays in new service deliveries.
Among the recommendations made by the study were ‘evangelisation’ of the need for broadband or those who have access, Government subsidies to improve infrastructure for those who can’t, and greater transparency in pricing.
Eighty businesses took part in the survey which followed up from a similar one on the same population in 2001.