- This topic has 2 replies, 2 voices, and was last updated 12 years, 3 months ago by Anonymous.
July 4, 2011 at 3:17 pm #8149AnonymousInactive
Just wanted to let you guys know we’re looking for a online community manager, based in our Blackrock office Co Dublin.
The full listing is here http://jobs.ie/ApplyForJob.aspx?Id=1113059
Please make sure if you want to apply that you mention in your covernote that you saw this on the http://www.gamedevelopers.ie forums.
Online Community Support Manager
Work with a talented team of programmers, designers, and artists who create compelling games on social networks and mobile platforms. We are a small, well-funded, and profitable startup working on the next generation of social games. We’re breaking new ground and expect creativity from every team member. If you’re passionate about games and technology, join us and play a critical role in shaping the future of social games. Our team is built of experienced entrepreneurs and technologists and we’re looking for smart and motivated individuals who can excel in a fast-moving environment.
As a moderator of online communities, you will be responsible for:
[list:0761826cff]ensuring that clean, meaningful content is posted and conversations are informative
replying promptly to user questions or concerns
gathering input from power users for future development
relaying major customer service issues to the Community Manager
writing comprehensive help files and tips
writing community announcements about bug fixes and enhancements
doing QA: performance testing, security testing, submitting detailed bug reports, across our portfolio of games on [/list:u:0761826cff]
[list:0761826cff]2 years of customer service experience preferably at an internet company
must have excellent speaking skills complemented by exceptional written and oral skills and strong organizational abilities.
excellent conflict resolution skills
active on major social networks: Facebook, MySpace, Twitter
experience with gaming on mobile platforms ios (iphone, ipad) , android smart phones
excellent writing and interpersonal communication skills
organized and detail-oriented
ability to multitask and self-manage in a fast-paced environment
experience with zenddesk ticket support software an advantage
community management or moderation experience on message board software such as phpBB or vBulletin[/list:u:0761826cff]
July 4, 2011 at 3:28 pm #47188
July 4, 2011 at 5:04 pm #47189AnonymousInactive
Yea that would be great thanks Aphra
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